Terms and Conditions
Welcome to Truly Ceramics!
These Terms and Conditions outline the rules and regulations for the use of our website https://trulyceramics.com.
By accessing this website and/or purchasing our products, you agree to accept these terms. Please do not continue to use Truly Ceramics if you do not agree with all of the Terms and Conditions stated on this page.
1. General
Truly Ceramics (“we”, “us”, or “our”) operates as an online store selling handmade ceramic products including mugs, pots, vases, and home décor. All products are handcrafted and may have slight variations in color, texture, or design.
2. Product Information
We make every effort to display the colors and details of our products as accurately as possible. However, actual colors may vary slightly due to different device screens or handmade nature.
3. Pricing & Payment
All prices listed on our website are in Indian Rupees (INR). We reserve the right to modify product prices or offers without prior notice. Payments are processed securely through Razorpay or other authorized gateways.
4. Orders & Acceptance
Once you place an order, you will receive a confirmation email. This does not mean your order has been accepted. We reserve the right to cancel any order due to product unavailability, payment issues, or other reasons.
5. Shipping & Delivery
Delivery timelines vary based on location. Usually, orders are dispatched within 2–5 business days. Delays due to courier or natural causes are beyond our control.
6. Returns & Refunds
We offer easy returns within 7 days of delivery for damaged or defective products. Please refer to our Return & Refund Policy for detailed steps.
7. Intellectual Property
All images, logos, text, and design elements on this website are owned by Truly Ceramics and cannot be reproduced without written permission.
8. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India.
Contact Information:
If you have any questions about these Terms, please contact us:
📧 Email: truelyceramics@gmail.com
📍 Address: 359, Behind DCM, Madaar Darwaza, Khurja(203131), Uttar Pradesh, India